Where is my order?

If you have selected home delivery, you can see the status of your order at any time in “my orders” from Orders.
In this case you will need to enter your email address and order code.
Also, when your order leaves our warehouses, we will send you an email.
If you have selected in-store pickup, you will receive a confirmation email when the order is available at the store. You will have a maximum of 15 days to collect your order, contact the staff in the store directly and pick-up your order by showing an identity document and the order confirmation.

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