I have not received my order yet.

If you have not yet received your order and the estimated delivery date has passed, please check your inbox and check that you have received our shipping confirmation email. If you have selected home delivery, you can consult the status of your order at any time in the section my orders in “My Account”. If […]

Why can I not complete my order?

Verify that you have entered the data for the selected payment method correctly. If you chose to pay by credit card through PayPal and the issue persists, we recommend contacting your bank. Do you need more assistance? Contact our customer service and we will be happy to help you.

Can I cancel or modify the order?

Once confirmed, the order will be processed automatically and cannot be canceled or modified. To purchase new items you will need to place a new order. If you change your mind, you can return the items after they have been received. For more information see the section Exchanges and Returns.