Customer Service2021-04-10T19:37:14+00:00

SHOPPING ON MIRROR

HOW TO BUY

You do not need to be registered to shop on Mirror-clothing.com.
By registering you will be entitled to discounts designed just for you.

Product Search
Discover the current trends directly from our proposals on the Home Page, by selecting a brand or a category from the navigation menu or using the internal search.

Product information
In each product sheet you will find all the combinations of size and color currently available, the description and composition of the item. Click on the product image to enlarge and view all the details.

How to order
To purchase a product on Mirror-clothing.com:
1) from the product profile, select the size of the item
2) add the product to the cart
3) once you’re done adding items, click on the bag icon on the top right corner
4) enter your personal details, date and place of birth for non-EU customers, shipping and payment details
5) select a shipping type and one of the payment options
6) check that the information entered is correct and click on “Purchase”.

Within a few minutes, you will receive a confirmation email with the order details. From now on, our shop will take care of everything and, as soon as the order is shipped, you will receive an email notification with a tracking link where you can track the shipment down.

VOUCHERS AND GIFT CARDS

With Mirror-clothing.com promotional codes (coupons) you can access exclusive promotions and initiatives.
To receive your Promotional Codes all you need to do is subscribe to the Newsletter.

When you get to the cart summary*, click on “Apply promotional code”

To take advantage of a coupon, enter the code in the appropriate field of the cart and click on “APPLY”.
If the code is not valid, check the validity dates and categories to which the promotion applies from the newsletter received.
Continuous items and items already on sale are excluded from promotions.

*You will only be able to use one gift card or promotional code for each purchase.

REGISTRATION

Register on Mirror-clothing.com and enjoy our many benefits today:

  • Save time on future purchases, you won’t have to enter your details every time
  • Check the status of your orders at any time
  • Review the history of your purchases
  • Do you like a garment and don’t want to let it out of your sight? Add it to your Wishlist!
  • Get a Preview of the new trends
  • Grant your access to the “Private Sale” with great deals reserved to members only
  • Unpublished pages dedicated to registered users

Activate the “Remember Me” option so you don’t have to enter your details every time you log into Mirror-clothing.com

SIGN IN

SIZING GUIDE

The conversions shown in our tables refer to international standards. Some brands use specific sizes and conversions. See the Product Sheet of the item you are interested in for more detailed information.

Find the right size for you with the help of our tables:

Woman: ClothingShoes
Man: ClothingShoes

HOW WE MEASURE

PANTS
Bottom of pants: with the pant leg well stretched, we measure the bottom from seam to seam on the front only.

SHOE
Heel Height: we measure from the point where the heel meets the body of the shoe downward.
Platform Height: measured from top to bottom at the widest point.

BELT
All our belts have one and only size, should they be a little longer you can shorten it by having it cut from the side of the buckle or getting it pierced where necessary by a trusted shoemaker.

BAGS
We measure the bags in their front position. Height is the vertical measurement, from the highest point to the bottom. Width is the horizontal measurement, from side to side at the widest point. Depth is the horizontal lateral measurement from side to side. The length of the handle is measured from side to side following the perimeter with a soft measuring tape .

HATS
Hat circumference: we measure it by wrapping the tape measure around the perimeter, in the widest part.

WOMENSWEAR

The conversions shown in our tables refer to international standards. Some designers use specific sizes and conversions. See the Product Sheet of the item you are interested in for more detailed information.
Find the right size for you with the help of our tables:

Woman: ClothingShoes
Man: ClothingShoes

Women’s clothing table:

HOW TO MEASURE YOURSELF
1- Torso: measure on the front from armpit to armpit, at the widest point
2- Waist: measure your circumference at the navel height
3- Hips: measure your circumference at the widest point below the navel

WOMEN’S SHOES

The conversions shown in our tables refer to international standards. Some designers use specific sizes and conversions. See the Product Sheet of the item you are interested in for more detailed information.
Find the right size for you with the help of our tables:

Woman: ClothingShoes
Man: ClothingShoes

Women’s shoes table

MENSWEAR

The conversions shown in our tables refer to international standards. Some designers use specific sizes and conversions. See the Product Sheet of the item you are interested in for more detailed information.
Find the right size for you with the help of our tables:

Woman: ClothingShoes
Man: ClothingShoes

Men’s clothing table

HOW TO MEASURE YOURSELF
1-Shoulders: measure shoulder width by sliding the measuring tape in correspondence of the two ends at the widest point 2- Torso: measure on the front from armpit to armpit, at the widest point 3- Waist: measure your circumference at the navel height

MAN SHOES

The conversions shown in our tables refer to international standards. Some designers use specific sizes and conversions. See the Product Sheet of the item you are interested in for more detailed information.
Find the right size for you with the help of our tables:

Woman: ClothingShoes
Man: ClothingShoes

Men’s shoes table

CARE OF YOUR CLOTHES

Some tips to have your clothes always perfect!

  • In the presence of color contrasts, it is advisable to wash the garment separately, respecting the temperature indicated on the label.
  • Natural fabrics such as wool, linen or silk shrink if washed at too high temperatures and deform with the spin cycle or if stretched vertically.
  • We recommend that you wash artificial and synthetic fabrics with lukewarm water and iron them at a low temperature and inside out. If possible, with liquid detergent and not powder or solid.
  • Jeans must always be washed inside out and at temperatures no higher than 40 °C.
  • For leather garments, wash only at specialized laundries.
  • In the presence of decorations / prints it is advisable to iron the garment inside out.
  • Remove the removable parts before washing and / or ironing.
  • When drying garments outside, avoid exposure to direct sunlight.
  • When ironing, start by applying the lowest temperature. Iron slightly damp garments and inside out for dark colors.

CARE SYMBOLS

What do the symbols on the labels mean?

Washing

Machine wash
The number (30º C, 40º C, 60º C, 95º C) indicates the maximum washing temperature.

Machine wash on normal program and short spin.
The number (30º C, 40º C, 60º C, 95º C) indicates the maximum washing temperature.

Hand wash at max 30ºC.
Do not rub or wring the fabric.

Do not wash.

Use of bleach

The use of bleach is allowed.

The use of bleach is not allowed.

Ironing

Iron at high temperature: maximum 200 ° C.
Cotton, linen or viscose.

Iron at medium temperature: maximum 150° C.
Wool and polyester blends.

Iron at low temperature: maximum 110° C.
Natural silk, rayon, acetate or acrylic.

Do not iron.

Dry cleaning

The letters (A, F, P) inside the circles indicate the type of product suitable for each garment (useful information for dry cleaners).

Do not dry clean.

Drying

Can be tumble dried.

Cannot be tumble dried.

Can be tumble dried at a low temperature.

Can be tumble dried at a regular temperature.

Stretch horizontally.

Stretch without squeezing.

Dry hanging on a hanger.

Chemical fibers

Chemical fibers are produced in chemical factories. If raw materials of natural origin are used, they are called artificial fibers. If they are made from petroleum compounds, they are called synthetic fibers.

Viscose

Viscose or rayon is a soft touch fiber with characteristics similar to cotton and with an appearance similar to wool or silk. It has the characteristic of wrinkling easily and being very absorbent. It tends to shrink due to its low strength.

Acetate

Soft and light artificial fiber with an appearance similar to that of silk. Some of the features are: it does not shrink, does not bleed and does not wrinkle excessively. It is usually used in underwear, blouses, dresses and other accessories.

Modal

Soft and comfortable to wear artificial fiber, with properties similar to cotton with elastane. It is resistant and does not wrinkle.

Polyester

Highly resistant synthetic fiber that does not wrinkle and does not shrink. It finds various applications, alone or combined with natural and chemical fibers. It is affordable and dries quickly.

Acrylic

Soft and comfortable synthetic fiber. It is highly resistant to moderate and extreme climatic conditions. It is often combined with wool to give it greater resistance.

Polyamide

Highly resistant and elastic synthetic fiber commonly known as Nylon. It deforms at high temperatures and does not absorb perspiration.

Spandex

Fiber used to give elasticity to the garments. Commonly known as Lycra, it is usually combined with other fibers.

Natural fibres

Natural fibers are products obtained with naturally occurring substances. They are divided into vegetable or animal, based on their origin

Linen

Vegetable origin fiber obtained from the flax plant. It is a strong, flexible, very resistant and shiny fiber that absorbs moisture and perspiration. It tends to wrinkle easily.

Boehmeria

White vegetable fiber with a glossy and silky finish. It is one of the strongest and most resistant natural fibers, but with low elasticity. It sets the color well, lasts a long time and is soft.

Cotton

Soft, elastic and resistant plant-based fiber with high moisture absorption capacity. It is the most used fiber and has the characteristic of easily wrinkling.

Wool

Soft and elastic natural fiber of animal origin. With a heat capacity that allows water to be absorbed or evaporated based on the outside temperature, it adapts to changes in body temperature.

Silk

Soft and shiny fiber derived from the silkworm. It is the best quality and best looking fiber; it is soft to the touch and has a characteristic sheen.

PRE-CONTRACTUAL INFORMATION

MIRROR-CLOTHING.COM
The site and the virtual shop are owned by Mirror di Caironi Gilberto with registered office in Via Milano, 16, 25036 – Palazzolo Sull’Oglio (BS) Italy, CF CRNGRB92M25B157O and VAT number 0398635085 registered in the Brescia Company Register with the number BS-579700

PURCHASE OF ITEMS
Items can be offered for sale on the e-shop. Check the features of these items on the pages of the virtual store prior to confirming your purchase.

PRICES AND METHOD OF PAYMENT
Check the price of each item on the virtual shop before confirming your purchase.
Purchases can be paid by credit card (Visa, Mastercard, Maestro, CartaSì, American Express or JCB circuits), PayPal, PayPal Express, Apple Pay, Google Pay or Scalapay at Checkout.
The available shipping methods, the related costs and the expected delivery dates will be indicated in the Store from time to time.

CUSTOMER SUPPORT

You can contact our customer service for assistance or make complaints.
Receive information on products, orders, shipments, conditions of sale, etc. (for requests relating to orders placed it is essential to provide the order identification number).
You can contact customer service by emailing us at customercare@mirror-clothing.com or phoning us at +39 030 738 260.

SHIPPING & RETURNS

The shipment of products is normally carried out through the e-motion service, we will choose the best carrier according to the destination, it may also vary according to the type of item purchased.

A parcel tracking service is active for all available carriers.
The carriers make deliveries from Monday to Friday, between 10 am – 7 pm. The recipient cannot request delivery on specific days or times. Should the recipient not be home, the carrier will leave a notice, through a notice tag left at the address. Delivery will be attempted twice: in case of failure, the carrier will return the package to our office.

To facilitate the resolution of the delivery procedure during the order it is essential:

  1. Enter a correct telephone number (landline or mobile).
  2. Enter a delivery address where someone who can collect the goods is available.
  3. Always enter the surname shown on the intercom.

Mirror-clothing.com will not be responsible for any faults in the delivery service by the carrier.

The carrier notifies the customer via e-mail about the shipment status. The service is activated automatically if the e-mail address field is correctly filled in.

Please do not enter a PO BOX in the address field, as the carrier would be unable to deliver the purchased goods. Therefore, a physical delivery address must be entered.

In case of deliveries made at reception/concierge (with signature for collection by the receptionist), Mirror-clothing.com will not be held responsible for subsequent non-deliveries of the package to the final recipient.

If a destination country does not appear among those listed, it means that there is currently no delivery of products in that country.

It will not be possible to send orders to military bases or mailboxes.

SHIPPING AND DELIVERY

MIRROR DI CAIRONI GILBERTO ships all over the world and in Italy via e-motion (link to specifications) In compliance with international import/export laws, the goods shipped are accompanied by a proforma invoice in which the total value of the goods is declared in Euros. The invoice shows the value of each item purchased.
MIRROR DI CAIRONI GILBERTO cannot be held responsible for delays in shipments caused by weather conditions, international customs issues or other circumstances beyond its control.
Orders are processed for shipment from Monday to Friday 11:00 – 17:30 (CET). Orders placed from Friday to Sunday will be processed on the following Monday.
Orders relating to available goods, subject to confirmation of the availability of the goods and verification of the bank transaction, are shipped the day after receipt of the order. The amount of transactions made by credit card is debited immediately when the order is processed and following a verification of the transaction by the Bank. In any case, MIRROR DI CAIRONI GILBERTO reserves the right to postpone the shipment if the order cannot be shipped for reasons beyond its control. Please note that shipments may be delayed during promotions and sales.

Deliveries are made during business hours from Monday to Friday, except bank holidays. The carrier will make 2 delivery attempts; in case of failure, the order will return to our warehouse.
All orders are processed automatically by the system, so we are unable to change shipping and delivery times.

DELIVERY FAILURE

If for any reason, an order is not delivered due to lack of cooperation by the customer (incorrect telephone number, wrong address, absent address, non-compliance with import regulations), as per commercial agreements, the package could be sent back to Italy at the Customer’s expenses, including import taxes. These charges will be deducted from any refunds.

METHODS AND SHIPPING COSTS

Delivery times and shipping costs will vary according to the type of shipment. You can choose between home delivery or in-store pickup.
Below are the express carriers we use and the shipping times by geographical area:

TargetStandardExpressStandardEspress
Italy1-2 daysnext day
Europe2-3 days1-2 days
World2-4 days

Italy (Free for orders over 100 EUR)
Standard (1 – 2 days) 5 EUR / Cash on delivery 5 EUR
Europe and Europe Extra CEE (Free for orders over 250 EUR)
Standard (2 – 3 days) 10 EUR / Europe Extra CEE 25 EUR
United States, Canada (Free for orders over 400 EUR)
Express (2-4 days) 35 EUR
Bahrain, Brunei, China, South Korea, Egypt, United Arab Emirates, Philippines, Japan, Greenland, Hong Kong, India, Indonesia, Kuwait, Malaysia, Mexico, Singapore, Sri Lanka, Thailand
(Free for orders over 400 EUR)
Express (2-4 days) 45 EUR
Rest of the World (Free for orders over 400 EUR)
Express (2-4 days) 60 EUR
It is not possible to ship to Russia.

In Italy, delivery takes place within 24-48 hours, after 24 hours from the date of order placement. For customized products, delivery may take an extra day or two. Any delivery delays may be caused by the temporary unavailability of the products, malfunctions in the service by the carrier, force majeure or in the event of holidays. In case of non-delivery (excluding Saturdays and Sundays), please contact customer service at the email address customercare@mirror-clothing.com
Delivery times for orders placed from Monday to Friday by 13:00 (CET) will be 2 working days for Express deliveries and 24 hours for Urgent delivery. In the case of orders placed after 13:00 (CET), on weekends or public holidays, the delivery will take one more day.

In Europe and in the rest of the world, delivery takes place within 2-4 days, after 24 hours from the date of registration of the order. For customized products, delivery may take an extra day or two. Any delivery delays may be caused by the temporary unavailability of the products, by malfunctions in the service by the carrier, by force majeure or in the event of holidays. If you have not received the goods after 8 working days (excluding Saturdays and Sundays), please contact customer service at customercare@mirror-clothing.com .

A parcel tracking service is active for all available carriers.
The carriers make deliveries from Monday to Friday, between 10 am – 7 pm. The recipient cannot request delivery on specific days or times. In the absence of the recipient, the carrier will leave a notice of passage, through a label affixed to the address. Delivery will be attempted twice: in case of failure, the carrier will return the package to our office.

To facilitate the resolution of the delivery procedure during the order it is essential:
1. Enter a correct telephone number (landline or mobile number).
2. Enter a delivery address where there is always someone who can collect the goods.
3. Always specify the surname as shown on the intercom.

Mirror-clothing.com will not be responsible for any faults in the delivery service by the carrier.

The carrier notifies the customer via e-mail about the status of the shipment. The service is activated automatically if the e-mail address field is correctly filled in.

Please do not enter a PO BOX in the address field, as the carrier would be unable to deliver the purchased goods. Therefore, a physical delivery address must be entered.

In case of deliveries made at reception/concierge (with signature for collection by the receptionist), Mirror-clothing.com will not be held responsible for subsequent non-deliveries of the package to the final recipient.

If a destination country does not appear among those listed, it means that there is currently no delivery of products in that country.

It will not be possible to send orders to military bases or mailboxes.

POSSIBLE DELAYS
Payments require an automatic verification by the bank that issued the credit card, this verification could cause a delay in the shipment of orders.
Once authorized, the payment will be credited to Mirror-clothing.com and the order will be processed as soon as possible.
Orders will be processed in chronological order, based on the time of receipt. Orders with “express shipping” have priority in fulfillment over orders with “standard shipping”. On weekdays (Monday to Friday) orders are processed within 24 working hours of receiving the order.

In specific periods of the year, on the occasion of holidays (during which carriers do not ship) and in times of high order traffic, which we have listed below, the order fulfillment times may be delayed up to 3 /4 days:

  • January 1st and 6th
  • Easter Sunday and Easter Monday
  • 25 April
  • 1 May
  • 2 June
  • August 15
  • 1 November
  • December
  • Black Friday, flash offers, sales etc…

CONSIGNMENT DELIVERED TO DOOR
Check the status of the order at any time by visiting the section my orders in My Account. If you have not registered on Mirror-clothing.com, you can go directly to the section Orders. In this case you will need to enter your email address and order code.
Still, when your order leaves our warehouses, we will send you an e-mail confirming the shipment.

STORE PICK-UP
If you have selected collection at our store, we will send you an e-mail informing you that your order is ready and available for collection at our store. Contact the staff in the store directly and collect your order by showing an identity document and the order confirmation received by email.
You will have a maximum of 15 days to pick-up your order.

CUSTOMS DUTIES AND FEES

In case of shipment addressed to a country outside the European Union, the goods may be subject to customs duties and any sales taxes. Any additional charges relating to customs clearance will be borne exclusively by the recipient.

In case of refusal of the goods by the customer or non-delivery for other reasons (e.g. incorrect address and/or telephone number of the recipient; repeated absence of the recipient, etc.) the amount will be withheld to cover the following expenses: “Dispatch of goods” + “return of goods” + “customs for return” and charged to the recipient. Instead, the price of the goods will be refunded.

Customs duties and any taxes vary according to the country of destination and are applied upon arrival of the goods in the same country. For information on the amount of duties and any taxes, and the methods of customs clearance of goods, it is advisable to contact the competent Customs Offices of the country of destination.

RETURNS AND REFUNDS

RIGHT OF WITHDRAWAL
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period expires after 14 days from the day on which you or a third party, other than the carrier and designated by you, acquire physical possession of the purchased Item. If you have purchased multiple Items with a single order, the withdrawal period expires after 14 days from the day on which you or a third party, other than the carrier and designated by you, acquire physical possession of the last Item.

To exercise the right of withdrawal, you are required to inform us (by post to the address “ Mirror Di Caironi Gilberto, Via Milano 1/3, 25036 (BS), Italy “Or by email at returns@mirror-clothing.com) of your decision to withdraw from the purchase contract by means of an explicit declaration. To this end, you can use the sample withdrawal form attached as Annex 1 to these General Conditions, but it is not mandatory.
To meet the withdrawal deadline, all you need to do is send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired. Upon receipt of the withdrawal request, we will send you a confirmation of receipt via email.
In the event of withdrawal from the purchase contract, you will be reimbursed for all payments you have made in our favor, including shipping costs (with the exception of additional costs arising from a possible choice of a type of delivery other than the standard offered by us), without undue delay and in any case no later than 14 days from the day of receipt of your withdrawal request. Refunds will be made in the original form of payment as that used by you in your purchase, unless you expressly request otherwise. Refunds are processed at no additional costs.
If you have exercised the right of withdrawal with reference to the purchase of an Item, unless we offer to withdraw this Item, please return the Item to us or deliver it to us without undue delay and in any case within 14 days from the day on which we you have communicated your withdrawal from the purchase contract. The deadline will be considered respected only if the Items before the expiry of the 14 day period. Items must be returned to the following address: “Mirror Di Caironi Gilberto, Via Milano 1/3, 25036 Palazzolo Sull‘Oglio (BS), Italy “. The costs of returning the Items will be at your expense, unless you have chosen to use our free collection service. You can also return the Items to our physical store for free. Follow the return instructions below.
In case of exercising the right of withdrawal from the purchase of Items, the refund may be suspended until receipt of the Items or until you have demonstrated that you have returned the Items, whichever is earlier.
You will be held liable only for the decrease in the value of the Items resulting from the handling of the Items other than that necessary to establish the nature, characteristics and functioning of the goods.
You are required to return the items intact and with warranty seals and original labels unremoved. The packaging of the items must be accurate, in order to protect the original wrapping from damage, affixing of writings or labels.

The right of withdrawal is excluded, in particular, in the following cases provided for by the Consumer Code:
a) the supply of tailor-made or clearly personalised goods;
b) sealed goods which are not suitable to be returned for hygienic reasons or related to the protection of health, if such goods were unsealed after delivery. Therefore, for example, for reasons of hygiene, panties, thongs and culottes are equipped with a protection system that prevents them from being tried on or used. If you wish to return these types of items, you must keep the label and protective device.

INSTRUCTIONS
Free in-store return
If you are not satisfied with the item purchased on Mirror-Clothing.com, you have it available 14 days from receipt of the order to change it with one of another size or color or to request its return. It’s easy!

  • Send an email to returns@mirror-clothing.com specifying if you want to make an item change or a return. Mirror-clothing.com reserves the right to request, if deemed necessary, a photograph of the product to check its status in order to accept or reject the return.
  • Mirror-clothing.com will send you a confirmation email with the return code to show on the tag to be applied to the product with the guarantee seal.
  • Deliver the item you wish to change or return to the checkout.
  • The refund will be made with the same payment method used during the purchase. Important: if you return your items in the store, the data relating to your return will be sent to our office where the refund will be made with the same payment method used during the purchase.

Free Return Home Collection
Available 14 days counting from when you receive the order, to change the items with others of a different size or request a refund. To this end, you can request free home collection. We will send a carrier to collect the package:

  • Send an email to customercare@mirror-clothing.com specifying if you want to make a change or a return. Mirror-clothing.com reserves the right to request, if deemed necessary, a photograph of the product to check its status in order to accept or reject the return.
  • Mirror-clothing.com will send you an email indicating the return number to be applied on the tag applied to the product using the guarantee seal and a copy of the delivery note to be applied on the package.
  • Prepare the package including the delivery note: Pack the items securely, the guarantee seal must be intact and must not have been tampered with. If possible, use the original packaging, and attach the previously printed packing slip.
  • The carrier will go to your home to collect the package: We will send you an email to confirm a date and time slot for the collection of the items. In case of return, the refund will be made using the same payment method of the purchase within 3-12 working days from the date of receipt of the package at our warehouses.

Conditions in case of withdrawal
When exercising the right of withdrawal, you must know that:

  • Returned items must not have been damaged.
  • The security seal and original labels must be intact, otherwise the return will not be accepted.
  • The right of withdrawal does not apply: in the case of (a) supply of goods made to measure or clearly personalized (including the personalized items referred to in Article 4.12 above); (b) supply of sealed goods which are not suitable for return for hygienic reasons or related to health protection and have been opened after delivery. Therefore, for example, for reasons of hygiene, briefs, thongs and culottes are equipped with a protection system that prevents them from being tried on or used. If you wish to return these types of items, you must keep the label and protective device.
  • As soon as we receive your package, we will check the status of the items and we will replace the size or color or refund the returned items. If you voluntarily choose to return the item to us using a different shipping method, you will bear the shipping costs. In case of return by post, Mirror-clothing.com does not accept shipments with expenses paid by the recipient or cash on delivery.

(ATTACH PDF FILE “ATTACHMENT 1”)

LEGAL GUARANTEE
Items sold on the Site to users acting as consumers (or for purposes unrelated to any entrepreneurial, commercial, craft or professional activity carried out) are covered by the legal guarantee of conformity referred to in Articles. 128 – 135 of the Consumer Code.
There is a lack of conformity in the event that:
a) Prove unsuitable for the use for which similar goods are normally used;
b) The item does not conform to the description written by us on the Site and does not possess the qualities of the goods we have presented to you;
c) The item does not have the usual quality and performance of the same type, which you can reasonably expect, taking into account the nature of the item and, where applicable, public statements about the specific characteristics of the item written by us on the Site, by the manufacturer or its agent or representative, in particular in advertising or on labeling;
d) The item is not suitable for the particular use desired by you, which was brought to our knowledge at the time of the conclusion of the contract and which we have also accepted for conclusive facts.
You can ask us, at your choice, to repair an item or to replace it, free of charge in both cases, unless the requested remedy is objectively impossible or excessively expensive compared to the other. You can request, at your choice, an appropriate reduction in the price or the termination of the contract if one of the following situations occurs: (i) repair and replacement are impossible or excessively onerous; (ii) we have not repaired or replaced the item within a reasonable time; (iii) the replacement or repair previously carried out has caused you significant inconvenience.
If you have found a lack of conformity of an item purchased on the Site, contact us immediately by email at customercare@mirror-clothing.com or by mail to the address “ Mirror di Caironi Gilberto, Via Milano 1/3, 25036 Palazzolo Sull’Oglio (BS), Italy “.

We will reply as soon as possible, providing information on the specific procedure to be followed and the remedies available, taking into account the nature of the article and the type of conformity defect reported.

RIMBORSO
Issuing refunds takes from 3 to 12 business days from the moment we receive the returned goods at our warehouse. After acceptance we will promptly request the refund and send a confirmation e-mail. The refund will be made with the same payment method used in the purchase phase.

Refund times vary according to the payment method chosen:
Credit Card: our bank will make the refund within 7 working days from the Return Acceptance Confirmation email. The time it takes to see the refund on your account depends on the card issuer
PayPal: the refund will be visible on the PayPal account within 24 hours from the Return Acceptance Confirmation email
Cash on delivery: the refund will be made by transfer to a bank or post office account to be indicated during the return procedure. 5 Euros equal to the cost of the “cash on delivery” service will be deducted from the refunded amount; the sum will be visible on the statement within 10 working days from the Return Acceptance Confirmation e-mail.

If you decide to return an item to us via a shipping method of your choice, without using our free item collection service, the shipping costs for returning the item you will incur will be at your expense.

METHOD

PAYMENT METHODS

Check the cost of each item on the virtual shop before confirming your purchase.

Mirror-clothing.com accepts the following payment methods:

Debit or Credit Card
Visa, MasterCard, American Express and JCB; Visa Electron; rechargeable credit cards; Maestro ATMs enabled.
The amount will be charged to the card upon completion of the order.

Credit Card Security
All transactions are processed through a secure server, guaranteeing Mirror-clothing.com customers maximum data protection. The Customer Service operators at www.cgmouthpiece.it are in no way allowed to request or accept credit card numbers and / or details.

In order to ensure greater protection on purchases made in the field of e-commerce, www.cgmouthpiece.it recommends its customers to adhere to the services Verified By Visa and Mastercard Secure code, requiring a PIN security code with which to make their purchases in complete security. For more information, please visit:
www.visaitalia.com or www.mastercard.com/it

Credit Card Charges
If the existing funds are sufficient for the purchase and the bank details provided are valid, the transaction will be processed instantly.
The credit card used will be charged at the time of purchase even in the case of a pre-order, although the shipment of these items takes place later in the season

PayPal
to buy online comfortably, without needing to enter credit card details on the site
The bill is debited when the order is completed. To create a new PayPal account, visit the  website paypal.com

Apple pay and Google Pay, we advise you to consult the operators’ website for more details

Scalapay, a split payment service, we advise you to consult the site www.scalapay.com/it for more details.

Cash on delivery
method available for amounts below € 1,000.
At the time of delivery it will be necessary to have the exact amount of the order indicated in the shipment confirmation e-mail available in cash; the carrier cannot give change and does not accept checks. For any refund, a bank or postal current account must be indicated.
This payment method has an additional cost of € 5.00.

New Clients
We wish to remind our new customers that Mirror-clothing.com can ask the Bank or PayPal to verify the transaction, even by contacting the counterparty bank. This verification could cause some delay in the shipment of the order.

Mirror-clothing.com reserves the right to request new customers to ship the goods to the billing address of the same.

SECURITY

For Mirror-clothing.com security in online purchases is essential. All transactions are transmitted directly in encrypted form (SSL) to the financial institution.
We have SSL certificates of GeoTrust and security certificates for online transactions
Verified by VISA, MasterCard SecureCode and American Express Safekey.
To protect your credit card purchases, you will be prompted to enter your CVV code with each order. Our payments department will carry out anti-fraud checks before approving the transaction and, for greater protection, you may contact us for further details before confirming the order.

FAQs

YOUR ACCOUNT

ORDERS

Are your products original?2021-03-31T23:37:32+00:00

All the products on Mirror-clothing.com are original and provided to us directly by the brands.

Can I make mobile purchases?2021-03-31T23:40:53+00:00

You can browse in the mobile-optimized version. For assistance and suggestions, contact our service center

I have a promotional code/discount. How can I use it when purchasing online?2021-03-31T23:41:55+00:00

Using a discount code is very simple, follow the procedure indicated in this link

Where is my order?2021-03-31T23:44:17+00:00

If you have selected home delivery, you can see the status of your order at any time in “my orders” from Orders.
In this case you will need to enter your email address and order code.
Also, when your order leaves our warehouses, we will send you an email.
If you have selected in-store pickup, you will receive a confirmation email when the order is available at the store. You will have a maximum of 15 days to collect your order, contact the staff in the store directly and pick-up your order by showing an identity document and the order confirmation.

Can I cancel or modify the order?2021-03-31T23:45:28+00:00

Once confirmed, the order will be processed automatically and cannot be canceled or modified.
To purchase new items you will need to place a new order.
If you change your mind, you can return the items after they have been received. For more information see the section Exchanges and Returns.

Why can I not complete my order?2021-03-31T23:48:26+00:00

Verify that you have entered the data for the selected payment method correctly. If you chose to pay by credit card through PayPal and the issue persists, we recommend contacting your bank.
Do you need more assistance? Contact our customer service and we will be happy to help you.

More than 24 hours have passed and I did not receive the Confirmation Order email. What should I do?2021-03-31T23:49:14+00:00

Check your spam folder and make sure orderstatus@Mirror-clothing.com
is included in the list of safe addresses of your e-mail account. This will prevent the spam filter from blocking future communications. If that’s not enough, don’t hesitate to contact us.

I have not received my order yet.2021-03-31T23:51:06+00:00

If you have not yet received your order and the estimated delivery date has passed, please check your inbox and check that you have received our shipping confirmation email.
If you have selected home delivery, you can consult the status of your order at any time in the section my orders in “My Account”. If you have not registered, access the section Orders (link to page) and enter your e-mail address and order code.
Remember that during sales and promotion periods, delivery times may be longer.

PEYMENTS

How can I pay?2021-03-31T23:52:09+00:00

We invite you to consult the page Payment methods to find out more about the available options.

When will my credit card be charged?2021-03-31T23:53:11+00:00

Once the order is completed, a payment authorization will be automatically requested to verify the validity of the card and the availability of funds. It is not yet a question of the charge: the actual payment will only take place upon confirmation of the order.

Why is the amount I paid different from that of the order?2021-03-31T23:53:44+00:00

It may happen that the amount charged is less than the total of the order.
This occurs when, at the time of shipment, not all the items ordered are actually available; the amount charged will correspond exclusively to the price of the items actually shipped.

Why am I seeing 2 charges, even though I only placed one order?2021-03-31T23:54:43+00:00

Mirror-clothing.com guarantees that the amount of an order will be charged to your credit card only once. The amount may be indicated twice on the statement: the first item corresponds to the payment authorization request that is sent at the time of the order; the second confirms the actual charge.

SHIPPING

What are the shipping methods?2021-03-31T23:55:51+00:00

To find out the delivery times and shipping costs you can consult our page

Customs duties and taxes2021-03-31T23:56:56+00:00

To find out about our policy on customs duties and taxes, you can visit the dedicated section Customs Duties and Taxes

Can I choose day and/or delivery time?2021-03-31T23:57:26+00:00

Unfortunately, you cannot, it is not possible to choose specific time and day. In Italy you can still try to contact the carrier directly to agree on a possible delivery date / time slot.

Can I track my order?2021-03-31T23:58:21+00:00

As soon as your order is shipped from our warehouse, you will receive a confirmation email with the shipment tracking link.
By clicking on the link you can track the location of your package.

In which countries can I shop online?2021-03-31T23:59:00+00:00

You can currently shop online in all countries of the European Union, the UK, Asia and Oceania, as well as the US and Canada, Brazil, Mexico and Argentina.

CHANGES OR REFUNDS

How can I change or return an item?2021-04-01T00:11:09+00:00

We invite you to see the section Returns and Refunds to discover our options. .

The items received do not correspond to those ordered or have defects2021-04-01T00:11:32+00:00

If you have received an item other than the one purchased, you can choose to return or exchange it. We will refund the item in question and the related shipping costs as soon as we receive it in stock.
If, on the other hand, you have received a defective item, you can choose whether to repair the item or to replace it (unless the requested repair is objectively impossible or excessively expensive). In any case, you will not be charged any costs.
To return, follow the procedure of Returns and Refunds.
For more information, please consult the section Legal guarantee.

Can I entrust the delivery of my returning item to a different carrier?2021-04-01T00:11:41+00:00

The package must be sent to the following address:

MIRROR di Caironi Gilberto
Via Milano, 3
25036 PALAZZOLO SULL’OGLIO (BS)
ITALY

You are free to use a carrier other than ours but in this case the shipping costs will be at your expense. Furthermore Mirror-clothing.com will not be held responsible for any theft or loss during transport.

I want to return a gift, who will receive the refund?2021-04-01T00:10:36+00:00

If the order was paid with PayPal or credit card, the refund will be made to the account from which the payment was sent. For security reasons we are not authorized to refund to a different account.

Can I receive a refund on a card other than the one used for the order?2021-04-01T00:10:25+00:00

For security reasons, we cannot make refunds to a card / account other than those used for the purchase. For more information see the section Returns and Refunds.

HOW TO GET IN TOUCH WITH US

You can contact our customer service for assistance, submit complaints or receive any other information.

You can contact customer service at customercare@mirror-clothing.com, to get information on products, orders, shipments, conditions of sale, etc. (for requests relating to orders placed it is essential to provide the order identification number).

You can also contact our customer service by calling +39 030 738 260.

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